OUR PRODUCTS

I’m not sure which size to choose, Can you help?

Every product page contains a size chart which can be used as reference to choose the perfect size for you!

Our footwear is true to size so you can feel comfortable choosing the size you normally wear.

If you usually wear a half size that we don't carry we recommend choosing the next size down. For example if you usually wear a US8,5 which we don' carry, order a size US8.

If your shoes don't fit we have a very comprehensive free size replacement policy available!

 Will the Car Seat Covers fit my car!? Can you help?

Our Car Seat Covers are very elastic and will fit 95% of cars that fit our description provided in every product page. They are very elastic and stretch to your convenience.

In terms of seat size the only incompatible cars are oversized trucks and SUVs.

What materials does Elephantsity use?

First, we hate low end products! We cut on margins to make sure we deliver you high-quality products using premium materials.
They are made soft for comfort and are known for their quality, durability and great look.

We are animal lovers so every product is 100% vegan friendly! This means we do not use animal based leather or any other materials that compromise our mission.

 

MY ORDER

How do I place my order? 

Simply choose your style from the drop down menu on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. 
We’ll prepare your order and let you know when it's on its way!

I placed my order, but I have not received my confirmation email yet.

First, double check your spam folder and other email accounts. 
Can’t find it? No panic, just contact us at customer_service@elephantsity.com and one our representatives will help you!

OUR GUARANTEE

100% satisfaction guarantee? 
All of our products are carefully inspected for quality and we will reprint any flawed apparel, damaged item, poor-quality printing or incorrect item free of charge. Please see our return and refund policy for further details.

PAYMENT

What type of payments do you accept?
We accept Visa, Mastercard, AMEX, Discover, JBC and Diners Club cards as well as Paypal and Apple pay.

When will my card be charged?
Just after your order has been successfully placed.

What is the type of currency on your store?
We display over 140 currencies. You'll have the option of changing the currency to your currency of choice, nevertheless the final charge will be issued in USD at the most current exchange rate.

HOW SECURE IS MY PERSONAL INFORMATION?

Elephantsity adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored. 

I never received my package, what should I do?
If your item has not arrived in time contact one of our representative through our contact us page and we will do our best to help you!

How much is shipping?
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. 
Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

International buyers! - What about customs? Will I be charged for duties or custom when my package arrives in my country?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be. 
Feel free to contact our customer support for additional information. 

At Elephantsity we really value our customers and if none of the above answered your questions, feel free to contact us by email at customer_service@elephantsity.com