Shipping Info

We at Elephantsity know how important it is to get your orders to you fast and in top shape. We take great care to package and send your order properly because of this. You can be confident that we are making every effort to deliver your order to you as quickly as possible. Please take into consideration any holidays that can affect shipping times.

For USA Shipping Information

USA Shipping Cost:

The shipping charge is a flat cost of $7.95.

USA Order Processing or Handling Time:

Once your order is placed, it will undergo processing before shipment. Our dedicated team works diligently to ensure your order is processed promptly and efficiently. Order processing typically takes 3 to 4 business days (Monday to Friday), but please allow additional time during peak seasons or holidays.

USA Transit Time:

Transit Time is 5 to 8 Business days (Monday to Friday)

   Products Total Delivery Time or Actual Arrival Time = Processing Time + Transit Time

We use this timeframe as a precaution to ensure your order is delivered on time, but in most cases, orders arrive well before the maximum time frame.

USA Order Cut-Of Time:

Order cut-off time 04:00 PM (GMT-05:00) Eastern Standard Time (New York)

How is it shipped?

We mainly use UPS to ship your orders. Your order will be handled in our facilities before being fully completed by the shipping provider.

You'll receive a tracking number within 24 hours to track your order's progress. If you do not receive tracking information within 24 hours of your order, please contact us at customer_service@elephantsity.com.

Order Tracking:

To track an order, you can track the order by visiting the Tracking Order page and entering the tracking number or order number and email.

Undeliverable packages:

If a package cannot be delivered due to incorrect or incomplete shipping information provided by the customer, the customer will be responsible for any additional shipping costs incurred to reship the package.

Important to Note:

• Updates or changes to shipping addresses must be made within 12 hours of your purchase. Please review your confirmation email and reach out immediately if you need to make a change.

• For a single order, we don't provide shipping to multiple addresses. Please put separate orders for each address where you want the things delivered. Here is where to reach us if you need assistance with this: customer_service@elephantsity.com

Do you ship internationally?

Yes, we do ship internationally. 

Note: For international shipping information you will find it in product description section. The product description section has mentioned the shipping time it's only for international shipping time. for more information please contact us.

Questions? Our friendly customer service team is on standby at customer_service@elephantsity.com.