🐘All purchases contribute to save the elephants.

Right Fit Guaranteee
At Elephantsity you can feel 100% safe ordering footwear online! We offer one free size replacement if the shoes you ordered don't fit. You just have to pick the size you would like to try and we will send it to you absolutely for free. You can choose a replacement 2 sizes bigger or smaller than the ones delivered. More than 2 sizes will be considered a customer input error, in this case we are not able to replace your order.

Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact our customer service team at customer_service@elephantsity.com and request order modifications or a cancellation. We will do our best to attempt order cancellation within this time frame. Please note cancellation is not guaranteed, we will do our best to stop your order, nevertheless in some situations the order goes through to our factory sooner, which does not enable us to halt the production process.

Damaged/Incorrect Order
At Elephantsity, we are doing our best to ensure product quality and order accuracy. However,  it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.

All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at  customer_service@elephantsity.com and one of our helpful support staff will organize a reprint or a refund for you!

Order not received
If your item has not arrived within 30 days for apparel products and 45 days for pillow covers, shoes, bedding or bags after having ordered, contact one of our team members through our contact us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)

Returns
Since your product is custom printed just for you, we do not take returns. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.

Refunds/replacements can be requested up to 30 days after the order was marked as delivered by the postal service, after this time period we are unable to issue refunds or replacements.

Customer Sizing Errors While Ordering
Elephantsity is not responsible for any customer input errors while ordering such as choosing the incorrect size/color.

Address Errors While Ordering
Elephantsity is not responsible for any customer input errors while ordering such as the shipping address.

Customs,Duties, and Taxes
Elephantsity is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).